Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when using our Service:

• Account Information: Name, email address, password, profile picture, and other registration details
• Payment Information: Billing address, payment method details (processed securely through our payment providers)
• User Content: Documents, files, images, text, and other materials you upload or create
• Communications: Messages you send to us, support tickets, and feedback
• AI Interactions: Prompts, queries, conversations, and inputs you provide to AI features
• Continuum Data: Personal preferences, memories, goals, entities, and other information stored in your Continuum assistant
• Integration Credentials: API keys, tokens, and credentials for connected third-party services

1.2 Information Collected Automatically

When you access or use our Service, we automatically collect:

• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths
• Log Data: IP address, access times, referring URLs, and system activity logs
• Location Data: Approximate location based on IP address (we do not collect precise GPS location)
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

1.3 Information from Third Parties

We may receive information from third-party sources:

• Authentication Providers: Information from WorkOS, Google, or other OAuth providers when you sign in
• Connected Platforms: Data from Discord, Telegram, WhatsApp, Slack, and other integrated services
• Analytics Providers: Aggregated usage analytics and performance metrics
• Business Partners: Information from partners for joint services or promotions

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Providing, maintaining, and improving our platform and features
• Processing AI requests and generating responses
• Storing and managing your data, documents, and AI memories
• Facilitating integrations with third-party services
• Processing payments and managing subscriptions

2.2 Communication

• Sending service-related announcements and updates
• Responding to your inquiries and support requests
• Sending promotional communications (with your consent)
• Delivering notifications through connected platforms (Discord, Telegram, etc.)

2.3 Improvement and Development

• Analyzing usage patterns to improve features and user experience
• Developing new products, services, and features
• Conducting research and analytics
• Training and improving AI models (see Section 7)

2.4 Safety and Security

• Detecting, preventing, and addressing fraud and abuse
• Enforcing our Terms of Service and policies
• Protecting the rights and safety of users and third parties
• Complying with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform, including:

• AI Providers: OpenAI, Google, Anthropic (for AI processing)
• Cloud Infrastructure: Convex, Vercel (for hosting and data storage)
• Payment Processors: Stripe (for payment processing)
• Authentication: WorkOS (for identity management)
• Analytics: Service providers for usage analytics
• Communication: Email service providers for transactional emails

3.2 Third-Party Integrations

When you connect third-party services (Discord, Telegram, WhatsApp, etc.), we share necessary data to enable those integrations. The data shared is limited to what is required for the integration to function.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

3.4 Business Transfers

If AgentrixOS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information in other circumstances with your explicit consent.

4. Data Storage and Security

4.1 Data Storage

Your data is stored on secure servers provided by our infrastructure partners (Convex, Vercel). Data may be stored in multiple geographic locations to ensure reliability and performance.

4.2 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and audits
• Access controls and employee training
• Incident response procedures

4.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period afterward
• User Content: Retained until you delete it or your account is terminated
• AI Memories (Continuum): Retained until you delete them or close your account
• Usage Logs: Typically retained for 12-24 months
• Payment Records: Retained as required by tax and financial regulations

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function (authentication, security)
• Functional Cookies: Remember your preferences (theme, language, sidebar state)
• Analytics Cookies: Help us understand how users interact with our platform

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

6.3 Do Not Track

We currently do not respond to "Do Not Track" browser signals, as there is no industry standard for handling such signals.

7. AI and Your Data

7.1 How AI Processes Your Data

When you use AI features, your inputs (prompts, documents, conversations) are processed by AI systems to generate responses. This processing is necessary to provide the Service.

7.2 Third-Party AI Providers

We use third-party AI providers (OpenAI, Google, Anthropic) to power certain features. When your data is sent to these providers:

• Data is transmitted securely using encryption
• Providers are contractually bound to protect your data
• Providers' data handling is subject to their respective privacy policies

7.3 AI Training and Improvement

We may use anonymized, aggregated data to improve our AI systems. We do NOT:

• Use your personal data to train third-party AI models without consent
• Share identifiable data with AI providers for their training purposes
• Train on sensitive personal information without explicit consent

You can opt out of having your data used for AI improvement in your account settings.

7.4 Continuum Memory

Continuum stores persistent memories, goals, entities, and personal context to provide personalized AI assistance. This data:

• Is stored securely in your account
• Is only accessible by you and AI systems processing your requests
• Can be viewed, edited, and deleted by you at any time
• Is deleted when you close your account

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

8.1 Access and Portability

You have the right to access the personal data we hold about you and receive a copy in a portable format.

8.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

8.3 Deletion

You can request deletion of your personal data. We will comply with such requests unless we have a legal obligation to retain the data.

8.4 Restriction and Objection

You may request that we restrict processing of your data or object to certain processing activities.

8.5 Withdraw Consent

Where we rely on consent for processing, you can withdraw your consent at any time.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@agentrixos.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection
• Other legally approved transfer mechanisms

10. Regional Privacy Rights

10.1 European Economic Area (GDPR)

If you are in the EEA, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority. Our legal bases for processing include:

• Performance of contract (providing our services)
• Legitimate interests (improving our platform, security)
• Consent (marketing communications, optional features)
• Legal obligations (compliance with laws)

10.2 California (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the "sale" of personal information (we do not sell personal data)
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

10.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate. If you have questions about your specific rights, please contact us.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification or an in-app announcement).

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries in the European Union, you may also contact our Data Protection Officer at dpo@agentrixos.com.